Job Summary

Customer Service Representative

  • Location:
    Westwood, Massachusetts
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis is currently searching for a Customer Service Representative in Westwood, MA. The Customer Service Representative (CSR) will work in an energetic incoming and outgoing call center helping to resolves customer issues in regards to financial questions. Our client is a global well known financial services company that has a large energetic call center in Westwood, MA.
The Customer Service Representative will be expected to work either first or second shift as the office is open until 10 PM.
Some of the responsibilities of this position are as follows:
•Provide outstanding customer service and accurate information to inbound callers about all aspects of their accounts
•Reference multiple on-line resources effectively while simultaneously conversing with customers
•Partner across the organization to research and resolve complex inquiries
•Build quick rapport with participants within the span of a phone call achieving first call resolution
•Assist customers with any technical issues experienced with our website and escalate any issues to management appropriately.
•Negotiate 'win-win' solutions to participant inquiries and issues directly or by consulting with appropriate resources
•Document and track significant discussions or complaints. Initiate follow-up as appropriate

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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