Job Summary

Customer Service Representative

  • Location:
    Durham , North Carolina
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_17429_52699597

Customer Service Representative Contract to Hire Job in Durham, NC
 
Do you enjoy providing exceptional customer service? Our client is one of the leading providers of medical devices in their field. They are currently in need of a Customer Service Representative for various shifts.
 
Duties:
•Serve as the main point of contact for customers including patients/family members, medical providers.
•Maintain good telephone and email communications with customers and internal staff members.
•Maintain current contact information in database as required for business.
•Manage customer service needs in a timely and conscientious manner, with the ability to know and follow policy/ guidance but also exercise some degree of judgment in meeting customer needs.
•Provide routine troubleshooting assistance for medical products and refer more advanced trouble-shooting or other customer needs to the appropriate department.
•Participate in on call customer service support after hours, weekends and holidays per company policy for patients having problems with their medical equipment or changes in hospital orders for pending surgeries.
•Responsible for complaint handling per company policies.
•Maintain the company’s official patient/ customer file in accordance with company policy,
 
Requirements
•Ability to empathize with the challenges customer face while providing proactive resolutions to those challenges
•Ability to remain calm and confident in stressful situations.
•Ability to provide exceptional customer service while dealing with difficult customer and stressful situations
•Ability to complete work in accordance with company operational procedures.
•Ability to follow the latest guidelines set by the company.
•Handle assigned responsibilities with minimal supervision
•Ability to complete assigned tasks in a timely manner, working efficiently to carry out tasks in assigned areas and assisting others when assigned work is complete.
•Ability to interact courteously and professionally during interactions with customers or public at large while representing the company.
•Ability to work cooperatively with other staff, maintaining a courteous and professional demeanor.
•Good oral and written communications skills
 
If you are interested in this job or other job opportunities available through Modis, please apply online at www.Modis.com or (Email Address Withheld by Request) or call 919-674-2117 today.
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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