Job Summary

Customer Service Representative

  • Location:
    Fond Du Lac , Wisconsin
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_21701_59409776

Customer Service Representative needed in Fond Du Lac, WI
 
Location: 145 S Pioneer Rd, Fond du Lac, WI 54935
Working Hours: Must be flexible to work any 8 hour shift between 7:00 am to 6:00 pm Monday through Friday.
Duration: 4 months contract
 
The Customer Care Representative will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
 
Job Duties:
•Analyze problems and provides information/solutions.
•You must operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.
•Thoroughly document inquiry outcomes for accurate tracking and analysis.
•Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner./
•Research and analyze data to address operational challenges and customer service issues.
You will provide external and internal customers with requested information.
•Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
 
Job Requirements:
•Requires a High School diploma or equivalent.
•Up to 1 year of Customer Service work experience.
•Comfortable to being on the phone 95 % of the time.
•You will need good communications, good writing skills and the ability to talk while typing.
•Must be able to multi-task, handle decision making skills, sound judgment, follow direction from written workflows and work in a team environment.
 
If you are interested in this
Customer Service Representative position needed in Fond Du Lac, WI please click on APPLY NOW.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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