Job Summary

Customer Service Representative

  • Location:
    Tampa, Florida
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Hiring for a bilingual Customer Service Representative jobs in Tampa Bay Florida.
Job Description:

  • 3 month Contract
  • Bilingual English/Spanish required
  • Tampa Bay FL 33607
  • Fortune 100 Company
  • Looking for associates who will be able to handle high volume of calls.
  • There will be training.
  • Will be on the phone all day with the exception of breaks and lunches.
  • Calls inquiring about who we are, what types of benefits, how to enroll.
  • Customer service experience is mandatory, but not call center.
  • Highly prefer bilingual candidates.
  • Will consider other candidates as well. Between 30-40 calls a day depending on speed and question.
  • Training - 1 week for training - navigate in system - resources where can find information - policies and procedures.
  • Shift for training - Monday-Friday 9-5:30 - same as regular schedule Will be additional training if hired on perm.
  • Performance, quality, average handle time will be monitored on.
  • Will have one on ones as well.
  • How is performance measured and how often - measured on a monthly basis, will be averaged for the month. Will receive their performance on a weekly basis, so they are not surprised if they do not meet it for the month. Quality - monitor and score calls - 97% to pass. If they don't pass, they will be coached. As long as there is no mistreating to members, they can be coached.
  • Average handle time will be more for the first couple of months and longer for bilinguals.
  • Dual monitors, 2 system plus Outlook and IM

If you are interested in applying for this bilingual customers service representative job in Tampa Bay Florida please apply now!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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