Job Summary

Customer Service Representative

  • Location:
    Auburn Hills, Michigan
  • Job reference:
    US_EN_6_40268_59689486
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temporary

CUSTOMER SERVICE REPRESENTATIVE
Modis has multiple openings with Volkswagen Group of America to support operations as they relate to the recent TDI settlement. These opportunities are contract engagements, expected to last approximately one-and-a-half to two years in duration. Apply today and a Modis Talent Solutions Consultant will reach out to you within 48 hours!
 
JOB DESCRIPTION:
This Customer Representative will represent Volkswagen Group of America by handling inbound and outbound calls from claimants and dealership personnel throughout the United States to support TDI buyback appointments. The Representative will become very knowledgeable about the TDI Settlement and must handle the calls with finesse as they speak with claimants and field personnel.
 
REQUIRED SKILLS / RESPONSIBILITIES:
• Flexible availability to work all hours of operation (8:30am – 10:00pm, Monday through Friday) and a rotational Saturday (9:30am – 6:00 pm).
• Ability to work successfully in a call center environment (sitting, talking in a repetitive, regimented environment for an 8-hour shift).
• Exceptional attention to detail, with strong analytic skills
• Strong multitasking skills – ability to type, talk, and review documents at the same time
• Ability to interact with customers with professionalism and maturity
• Minimum two years of experience in a customer service role
• Demonstrate excellent interpersonal and communication skills
• Ability to work well independently and succeed in a team environment
• Understand business processes and procedures
• Ability to adapt and act quickly to process change
• Skilled to troubleshoot basic technical issues
 
TOOLS / APPLICATIONS REQUIRED:
• Proficient in Microsoft Office Products
 
ADDITIONAL INFORMATION:
• Excellent compensation packages including Subsidized Medical Benefits, Paid Time Off and 401k
• No Third-Party inquiries
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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