Job Summary

Customer Service/Junior Tier 1 Support Specialist in Glen Allen, VA wanted!

  • Location:
    Glen Allen, Virginia
  • Job reference:
    US_EN_6_17473_59722307
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis is hiring a customer service driven Tier 1 Support Specialist for our client in Glen Allen, VA on a contract-to-hire basis!
 
Are you an organized, tech-savvy, natural people person who loves solving issues to brighten someone's day? Do you want the opportunity to work for an exciting start-up company who has a snack corner? That's right... snacks. At work. Snacks at work WHILE dressing casually? Apply today and let's talk.
 
Our client's platform is a cloud-based service that enables transportation fleets and their service providers to collaborate on vehicle maintenance and repair, delivering process efficiencies, reduced downtime and bottom-line impact. Our client is looking for a customer and process oriented professional that assists with the implementation of the platform. The Service Support Specialist is responsible for supporting all delivery services (with the help of the rest of the team), as well as supporting engagement with customers on best practice usage of the platforms.
 
Career Path
The Support Services Team you'll be supporting is the client’s backbone for all new and existing customer support. This role is at the ground floor of that team and is used as a training ground for hiring, training and promoting individuals within the organization. Our client has a rapidly expanding client base and current projections indicate that 1-2 years after starting as a Support Services Specialist, employees will have the opportunity to interview for higher level roles within the Support Services Team.
 
Responsibilities
•Support services for customers, including implementation, training, usage monitoring, handling support queries and documenting all support services and customer interactions
•Supporting implementation of fleet and service provider process improvements based on the platform
•Timely response to customer calls, emails and other support requests assigned through internal ticketing system
•Scheduling online training sessions via WebEx for service provider and fleet customers
•Driving adoption, usage and acceptance of the application platform with fleet and service provider customers, including customer calls, on-site meetings and our client's application platform demonstrations, as appropriate
 
Skills Required
•Experienced in customer support
•Process oriented
•Experience working with computers/technology (MS Office: Excel, Word, Power Point) Excel most important.
•Familiarity with SQL
 
Attributes
•Ability to work through issues and bring them to a logical conclusion
•Customer-oriented, provide outstanding quality customer support
•Ability to prioritize projects and work in an autonomous environment
•Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders
•Strong verbal and written communications skills (bilingual candidates are encouraged to apply!)
 
Work Experience Desired
•Bachelor’s degree in a technical discipline or equivalent experience
•2 years of experience in Customer Service operations
 
Schedule Required
•Two monthly rotational shifts 8am – 5pm & 11am – 8pm
•Flexible to work on Saturday’s 8am – 3pm on rotation


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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