Job Summary

Customer Support Job in Lenexa, Kansas

  • Location:
    Lenexa, Kansas
  • Job reference:
    US_EN_6_37048_57580614
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Customer Support Job in Lenexa, Kansas
 
We here at Modis are seeking a qualified and passionate candidate for this opportunity for a Customer Support Job in Lenexa, Kansas. Modis is a top tier international IT staffing company working to find the right candidates for our client: a leading enterprise-level company in the IT industry.
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6 Month Contract to Hire****
 
LOCATION: Lenexa, KS
ZIP CODE: 66215
 
MAIN REQUIREMENTS


  • High school diploma or G.E.D
  • Two or more years of technical training
  • 2+ years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience working with company escalation policy
  • Strong interpersonal skills for interacting with team members and clients
  • Strong communication skills
  • Strong organization and time management skills
  • Strong analytical and problem solving skills
  • Strong leadership skills to guide and mentor the work of less experienced personnel
  • Ability to work in a team environment

 
MAIN RESPONSIBILITIES
Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
 
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Is this job tailored just for you? Our client is ready to begin interviewing for this job, so please upload your most recent resume and apply today and look out for a preliminary phone screen from a
303 area code if you are looking to further your career in the IT industry!
 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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