Job Summary

Desktop & Field Service Support Technician

  • Location:
    New York, New York
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Desktop and Field Service Support Technician
Job Description:

  • Responsible for supporting the installation, configuration of desktop computers, peripheral equipment and software
  • Uses intermediate technical knowledge to respond to situations where standard procedures have failed in isolating or fixing equipment or software problems and follows standard troubleshooting procedures to perform restorative and maintenance actions either remotely or at end-user location to resolve end-user problems.
  • Typically resolves issues referred by help desk support.
  • Performs upgrades on computer systems to ensure quality performance on a long-term basis
  • Coordinates configuration/installation and moderately complex trouble shooting of PC hardware and software
  • Implements hardware and software testing as directed
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Assesses functional needs and may provide new hardware and software recommendations
  • Provides on-site and remote support to field offices to resolve technical issues
  • Assists with coordinating office openings, moves and closures by performing site surveys and creating/assigning child tickets as needed
  • Handles new user computer setups and processes termination-related hardware decommission requests
  • Performs patch management & virus compliance remediation as directed by project teams
  • Serves as a technical escalation point of contact after users have completed the initial support request process through the Help Desk
  • Takes ownership of user problems, follows up the status of problems on behalf of the user, and communicates progress in a timely manner
  • Maintains accurate information and data regarding end-user issues within the call-tracking software database and according to policies and standards
  • Demonstrates intermediate knowledge of TCP/IP networking, related network services and Active Directory concepts/administration
  • Maintains reliable transportation for travel to sites as needed


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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