Job Summary

Desktop Support Analyst

  • Location:
    Houston, Texas
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Desktop Support Analyst
Growing oil and gas services organization with operations throughout the world is looking for a desktop support contractor to join the team. Client is located on the West side of Houston so keep commute in mind when applying.
The right candidate for this position is someone who enjoys working on a team, supporting users in person and via phone/remote support for issues relating to hardware and software, and has exceptional customer service. Must love a challenge and constantly be looking for ways to improve themselves and the company.

  • Act as level one and level two support for all user calls, including those regarding all supported network, PC and software applications.
  • Triage tickets and log ticket resolutions

Required Skills

  • Strong troubleshooting experience in Windows 7-10, MS Office 2010-O365 (especially Exchange) and Active Directory administration.
  • Working knowledge of a wide variety of software, hardware and PC operating systems.
  • Excellent Customer Service with strong phone and verbal communication skills along with active listening
  • Must be able to manage hot issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

Qualified Candidates should apply AND contact Michelle.Land @

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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