Job Summary

Desktop Support Analyst

  • Location:
    Hicksville, New York
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Job title: Desktop Support III
Our client a major utility provider, is looking to add a Desktop Support Resource on a contract basis.
Provide third and fourth level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
Update and monitor tickets via Service Now as needed
Provide routine problem reporting and recommendations to management for highly specific incidents, not normal help desk calls
Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures for testing and detailed incident management, and testing of OS builds
Configuration and deployment of new desktop and laptop systems
Troubleshoot and resolve hardware, software, and printing issues as they occur
Assist IT related projects
Provide new hardware/software for users as approved, assist in asset tag control and inventory management
Install, configure, move, and retire PC equipment as needed • Coordinate and collaborate effectively with technical teams and management staff
Establish and maintain good working relationship with clients

  • 5-10+ years experience (or equivalent skill)


  • Bachelor’s degree in Computer Science, Engineering, MIS, CIS, or a related discipline


  • Knowledge of computer hardware, Lenovo desktop and laptop helpful


  • Proficient in Office 2003, 2007 and 2010 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users, AD and GPO is very helpful.


  • Excellent oral and written communication skills are required in order to provide appropriate client support and interaction


  • Ability to work independently and with little supervision

To learn more about his great opportunity to get your foot in the door, apply today or call 315-233-4067.  Sorry no third party vendors.  Local candidates only.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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