Job Summary

Desktop Support - Customer Engineer Job - Cedar Rapids, IA

  • Location:
    Cedar Rapids , Iowa
  • Salary:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Customer Engineer / Deskside Support Job
Cedar Rapids, IA
PTO & Benefits, possible promotions & pay increases - LONG TERM contract
Modis is looking for motivated and highly skilled individuals for a deskside support / customer engineer role with a Fortune 500 company in Cedar Rapids, IA.
This is a great opportunity for someone looking for a long term position with an enterprise level company! The consultant will be responsible for providing technical support, including the installation, maintenance, and repairing of company and multi-vendor systems.
Within the scope of systems, the candidate must provide technical support for hardware, software and networking products as well as operating systems. Customer satisfaction is of upmost importance and must be ensured by instructing customers on preventive maintenance and configurations that may have an impact on product performance.
Main responsibilities for this role (but not limited to):
- Break/fix of laptops, desktops, network devices.
- Help customers with installing, configuring, and troubleshooting hardware and software to provide constant usability of equipment and software.
- Tracking open issues through the use of a ticketing system.
- Screen and document daily service activities.
- Identify, analyze, troubleshoot and fix peripheral equipment and handhelds.
- Responsible for hardware upgrades: moves, adds, changes in a laptop and desktop environment.
- Execute repairs and part replacements on desktops, laptops and tablets.
- Identify and recommend improvements to the overall IT infrastructure.
- Aid other technical support specialists when required.
- Provide customer service and communication over the phone, by e-mail and/or in person.
Knowledge and skills required:
- Knowledgeable of routers and switches in local area networks and wide area networks.
- Computer literacy is a must. In addition, the candidate must be proficient with Microsoft applications, Windows 8.1, Office 2013 and Server 2012.
- Have excellent communication skills, both written and oral.
- Customer service experience desirable.
- Experienced with replacing hardware components in desktop computers in a professional environment. Hardware components include motherboard, processor, memory, etc.
- Excellent organizational and time management skills

If you are interested in this role, apply online today!
Questions? Email (Email Address Withheld by Request)
Not quite what you're looking for? Send your resume to the email address above to discuss open positions in your area!
And feel free to forward to someone who might be interested!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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