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Desktop Support Engineer

  • Location:
    Boston, Massachusetts
  • Job reference:
    US_EN_6_17198_61446161
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

A financial investment firm and client of Modis is looking for a Desktop Support Engineer.
 
Desktop Engineer is a second-tier technical support role that deals primarily with hardware setups and software installations, as well as moderate to high complexity hardware/software troubleshooting issues escalated from first-tier technical support.
 
Job Duties:
• Receive work tasks through the company’s enterprise ticketing system to install hardware and software on desktop and laptop machines
• Image or re-image computers from standardized base image and business unit application profile
• Respond to assigned tickets and requests of medium to high complexity escalated from the help desk
• Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers
• Configure and deploy iOS and Blackberry devices
• Remote problem solving through use of remote connection and installation tools • Upgrading desktop hardware – RAM / Hard Drives / Video Cards etc.
• Perform printer configuration, setup and troubleshooting
• Perform troubleshooting of LAN and connectivity issues
• Perform data migrations and assist in data restorations
 
Skills:
• Experience with - Microsoft Outlook, Microsoft One Drive, Microsoft Enterprise Mobility Suite, Skype For Business
• Good working and troubleshooting knowledge of Windows 7
• Basic Microsoft Active Directory knowledge and usage
Other Skills
• Good communication skills is one of the most important facets of Desktop Engineer job role in maintaining high customer service levels
• Microsoft Certified Systems Engineer, CompTIA A+ Service Technician certification is a


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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