Job Summary

DESKTOP SUPPORT JOB IN FORT LEWIS, WASHINGTON

  • Location:
    Tacoma, Washington
  • Job reference:
    US_EN_6_21701_61436133
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

DESKTOP SUPPORT JOB IN FORT LEWIS, WASHINGTON
 
Zip Code: 98433
 
Specific details include, but not limited to:
 
• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.
• The following basic and other qualifications are reflective of the types commensurate with the level of education and experience indicated in this profile and are described relatively within a type of work.
 
Basic Qualifications:
 
• High school diploma or G.E.D.
• Ten or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
 
Other Qualifications:
 
• Good interpersonal skills to resolve field support problems
• Strong analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
 
If this sounds like the perfect job for you, please apply with your updated resume today! Please also feel free to email your resumes to (Email Address Withheld by Request)

 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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