Job Summary

Desktop Support Level 2- Chadds Ford PA

  • Location:
    Chadds Ford, Pennsylvania
  • Job reference:
    US_EN_6_20794_59347737
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

We (Modis) are looking for a Desktop Analyst professional.  Wilmington DE and Chadds Ford PA.  
 
6 month guarantee out of the gate, extensions up to 2 years, potential conversion downstream
 
SCOPE OF WORK
• Level 2 Analyst support, fielding and resolving inbound incidents from IT and Business users as escalated up by Level 1 or designated by management
• Working within Service Now to manage the queue, log tickets (end to end) and collaborate with Level 1 – 3 teams
• Provide level 2 Desktop support ensuring customer satisfaction and incident resolution
• Additional tasks include knowledge base development, documentation, and other tasks as assigned by the management team.
 
Thomas Price
Talent Solutions Consultant, (Email Address Withheld by Request)
 



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