Job Summary

Desktop Support Technician-Deer Park, TX

  • Location:
    Deer Park, Texas
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

A Desktop Support Technician job in Deer Park, TX is available through Modis. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
Desktop Support Technician job responsibilities include:
• Imaging
• Ticketing experience
• Break/fix
• Deployments/Refresh
• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.
• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment.
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance.
• Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.
• High School Diploma or G.E.D.
• Must have 2-3 years of hands on Desktop Support experience
• Must obtain TWIC card upon offer (will reimburse as long as you pass all onboarding requirements)  
If you are interested in this Desktop Support Technician job in Deer Park, TX then please click APPLY NOW. If you have questions about the position or would like more information please contact Matthew Levy at 303-968-1304 or by email (Email Address Withheld by Request)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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