Job Summary

Desktop Support Technician II job in Farmington, CT

  • Location:
    Farmington , Connecticut
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Desk Support Technician II Job in Farmington, CT
A top multinational IT Service Provider is looking to fill a PC Support Technician job at their Farmington, CT location
• Ability to interface with clients to set up PC refreshes schedule Office 365 knowledge
• Windows 8.1 experience 2+ years
• Group policy Knowledge 2+ years
• Active Directory 2+ years
• Hardware, Software Support 2+ years
• Reliable Vehicle
• 1st shift – available for off hours support of server/network infrastructure
• Exceptional customer service and ability to interact with client & internal GIS team
• Experience providing touch labor support to server/network infrastructure hardware
• Supporting enterprise domain environment – objects, users, GPO’s
• Dell hardware experience
• Exchange experience – MS outook/lync
• Asset management record keeping
• Daily management of ticket assignments with SLA applied to each ticket.
• Installation of SW from delivery servers & manual installs
• MS Office troubleshooting
• Ability to understand in-house customized applications
Main Responsibilities:
• Provides basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Recommends hardware solutions regarding personal computers in assigned areas.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Experience working with personal computer hardware, software, systems, local area networks and terminology.  
• Good organizational and problem solving skills.  
• Ability to operate computer peripherals including monitors, printers and scanners.
Is this job tailored just for you?  Our client is ready to begin interviewing for this Desk Support Technician job at their Farmington, CT location so upload your most recent resume and apply today! Qualified candidates look out for a 303 number for an initial phone screen.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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