Job Summary

Desktop Support Technician Job in Groton,CT

  • Location:
    Groton , Connecticut
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

We are looking to hire technicians to join our team in a fast-paced, work independently environment while being able to ask for help from other team members. This is a Full Time contract position.
Job Description
Strong technical background with software break/fix issues for Windows 7, Windows 8, Windows 10
Able to adapt to a fast pace environment
Strong verbal and written communication skills
Be able to work independently at times
Remotely troubleshoot/resolve software break/fix issues using a remote tool
Manage their incidents that are assigned to them
Contact the customer daily
Document the incident with details of what steps were taken
Resolve 14+ incidents a day
Ensure they properly reassign incidents to the correct 3rd level team if unable to resolve
Able to troubleshoot software break/fix issues over the telephone
Familiar with Office products
Familiar with Outlook
Background with VPN issues
Bomgar (not required but a plus)
O/S Windows 7, 8, and 10
If you are able to work independently in a fast pace environment apply today and look out for a 303 area code for an initial phone screen!!!!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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