Job Summary

Desktop Support Technician- Norwich, CT

  • Location:
    Norwich, Connecticut
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Interested in working in a Desktop Support Technician position in Norwich, CT with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in IT.
• Provides complex troubleshooting assistance and ticket resolution for computer users.
• Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors.
• Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in purchasing necessary equipment.
• Provides expertise to various parties’ vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions.
• High School Diploma or higher with 5-7 years of relevant experience
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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