Job Summary

Desktop Support Technician-Parsippany, NJ

  • Location:
    Parsippany, New Jersey
  • Job reference:
    US_EN_6_21701_59933136
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Interested in working in a Desktop Support Technician position in Parsippany, NJ with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
 
RESPONSIBILITIES AND DUTIES INCLUDE:
 
• Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs complex analysis and prepares reports on system problem trends and issues.
• Provides leadership and work guidance to less experienced personnel.
 
REQUIREMENTS:
 
• High School Diploma
• Experience in desktop support for pc’s, laptops, software, hardware, printers, and related equipment
• Experience in Firewalls and network support
• Experience with VPNs is preferred
• Experience with Active Directory is preferred
• Experience using ticketing systems
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
 
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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