Job Summary

Desktop Support

  • Location:
    Pleasanton, California
  • Job reference:
  • Category:
    Information Systems
  • Contract Type:

A Desktop Support job in Pleasanton, CA is available through Modis. Our client has, 85,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, they’ve become one of the world’s leading research-focused healthcare groups. Their success is built on innovation, curiosity and diversity.

Desktop Support job responsibilities include:

Provides onsite 2nd level IT service desk support (initiate, resolve and monitor) for software, hardware, telephone/voicemail and audio/video conference incidents and service requests.
Hardware support involves HP Laptops and desktops, Apple MacBookPros, Smart Phones (iPhone), Tablet Support (iPad) and peripherals.
Monitor and manage several ticket queues in HPSM. Documents solution and work arounds, maintain the knowledge database (e.g. known errors, workarounds).
Perform basic troubleshooting of printers, copiers, fax machines, and all-in one units.


Technical/trade school certificate in Computer Science, Information Technology, or related field: or equivalent combination of education and work-related experience required.
2 years of job related experience
Bachelor’s degree is preferred

If you are interested in this Desktop support job in Pleasanton, CA then please click APPLY NOW. If you have questions about the position or would like more information please contact Brittany Wallin at (248)-477-0225 or by email at
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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