Job Summary

Desktop Support

  • Location:
    San Ramon, California
  • Job reference:
    US_EN_6_17192_61595733
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

 
 
Providing front line customer support, including hardware and software troubleshooting and diagnosis
• Juggling customer and product issues with a genuine sense of urgency
• Resolving issues - things happen and we are here to fix them and educate end users
• Routing issues as needed - if we cannot fix, we help find the right team who can assist
 
Soft skills
• Have a passion about customer service and a commitment to exceeding expectations
• Enjoy meeting people and building relationship with customers
• Positive disposition and outlook
• Communicate technical concepts in layman’s terms
• Communicate with other support groups and vendors to provide seamless support to customers
• Desire to solve problems
• Proper balance between a sense of urgency and the ability to keep your cool
 
Technical skills
• 3-4+ years of technical experience in an enterprise helpdesk or desktop support role
• Direct experience with hands-on Desktop Support
• Knowledge of and experience troubleshooting/supporting Windows platform 7 &10 (32bit & 64bit)/O365/OneDrive/Exchange 2016/SharePoint Online
• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM)Console
• Basic Hardware and software troubleshooting.
• Knowledge of the concepts and policy controls of Active Directory
• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity
• Knowledge of BMC’s Remedy tool and ISO/ITIL processes and documentation standards a plus
 
 
 


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