Job Summary

Desktop Support

  • Location:
    Boston, Massachusetts
  • Job reference:
    US_EN_6_17198_60726221
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Desktop Engineer
 
A financial investment firm in Boston is looking for a desktop support analyst.
 
This position is a desktop  technical support role primarily dealing with hardware setups and software installations. Secondly, this role includes moderate to high complexity troubleshooting issues escalated from first-tier technical support.  
 
Job Responsibilities
•Respond to assigned tickets and requests of medium to high complexity escalated from the help desk
•Configure and deploy iOS and Blackberry devices
•Ability to lift and carry computer components to deploy and connects pc laptops and desktops at customer office and cube locations
•Remote problem solving through use of remote connection and installation tools
• Upgrading desktop hardware – RAM / Hard Drives / Video Cards etc.
•Perform printer configuration, setup and troubleshooting
•Perform troubleshooting of LAN and connectivity issues
•Perform data migrations and assist in data restorations
 
Required Skills
•Three to five years minimum experience in desktop support is needed to apply.
•Experience with - Microsoft Outlook, Microsoft One Drive, Microsoft Enterprise Mobility Suite, Skype For Business.
•Good working and troubleshooting knowledge of Windows 7/10, Office 365, iOS and MAC.
•Basic Microsoft Active Directory knowledge and usage.
•Good Communication skills.
•Microsoft Certified Systems Engineer, CompTIA A+ Service Technician certification is a plus.
 
 


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