Job Summary

Desktop Support/Field Tech II

  • Location:
    Corpus Christi, Texas
  • Job reference:
    US_EN_6_17413_59243078
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Desktop Support/Field Tech II
 
National company in the mortgage industry looking for strong desktop support techs to support local offices throughout the Corpus Christi area. Level II candidates with strong HW & SW experience & clean MVR required. APPLY NOW - If you have the ability to be self-managed, enjoy building rapport with your customers, and like to take ownership of issues and how you go about solving them. Must have the experience listed below.
 
Job Description:


  • Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops, LAN network connectivity, printers, and peripherals in Windows 7 & 10 environment.
  • Build, configure, maintain and update end user systems.
  • Provide hands on and remote customer service and support for client sites.
  • Manage, resolve and update tickets and escalate as needed.
  • Provide software support from installing basic hardware/software and networking components to meet user needs (Microsoft Office 2010-2016)
  • Light Active Directory and Exchange tasks: User object and mailbox creation.
  • Manage distribution groups, file and folder permissions within an AD environment
  • PC Software malware remediation and cleanup
  • Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
  • May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.
  • Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting.
  • Basic PC Computing training for end users (able to explain technical concepts to non-technical staff)
  • Printer procurement, deployment and regular maintenance.

 
Requirements

  • Must have a valid DL and reliable vehicle and the willingness to support multiple user locations
  • Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals
  • Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
  • Desktop imaging experience and strong troubleshooting skills
  • Solid documentation of systems processes and procedures.

 
Qualified Candidates should apply and send resumes to Michelle.Land @ Modis.com
 
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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