Job Summary

Desktop Support/Field Tech II

  • Location:
    Addison, Illinois
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Desktop Support/Field Tech II
National mortgage & title company looking for a strong desktop support tech to support local offices throughout the greater Chicago area (based out of Addison, IL office). Seeking candidates with level II technical skills and they must have reliable transportation & a clean MVR.
Job Description:
Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops, LAN network connectivity, printers, and peripherals. This position will be responsible for the building, configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.
Essential Functions:

  • Experience providing hands on and remote customer service and support for client sites.
  • Manage, resolve and update tickets and escalate as needed.
  • Provide software support from installing basic hardware/software and networking components to meet user needs.
  • Microsoft Office 2010-O365 application support
  • Active Directory and Exchange administrative tasks: user object and mailbox creation.
  • Manage distribution groups, file and folder permissions within an AD environment
  • PC Software malware remediation and cleanup
  • Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
  • May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.
  • Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting.
  • Basic PC Computing training for end users (able to explain technical concepts to non-technical staff)
  • Printer procurement, deployment and regular maintenance.


  • Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals
  • Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
  • Desktop imaging experience and strong troubleshooting skills
  • Solid documentation of systems processes and procedures.

Qualified Candidates should apply and email resumes to Michelle.Land @



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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