Job Summary

Desktop Systems Analyst

  • Location:
    Houston, Texas
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

A contract, Desktop Systems Analyst job in Houston, TX is available through Modis IT & Engineering. This position is responsible for supporting an enterprise environment with resolution of escalated incidents across the entire spectrum of client devices such as mobile device management, desktop imaging, anti-virus and endpoint security, device encryption, patch management, application distribution, group policy, configuration management, performance monitoring, and automation.
Desktop Systems Analyst job responsibilities include:

  • Providing Level 2 and some Level 3 (as appropriate) technical support for internal customers and responding to service tickets and requests for client systems support via remote tool.
  • Work with the team to address support queue in accordance with SLA's, inform management when SLA's are in jeopardy.
  • Handling of escalated incidents and service requests, maintaining, troubleshooting, and repairing computer systems (hardware, software, and peripherals), and provisioning of new or replacement hardware.
  • Act as a junior systems administrator for one of the Client Systems team's core platforms/management consoles.
  • Imaging and image preparation for new client devices using Light Touch Installations via MDT, assisting with the creation and testing of application packages in Novell ZENworks (ZCM)
  • Provision hardware to new employees, conduct system upgrades, and carry out break/fix/replacement work of Lenovo laptops and HP desktops.


  • 2+ years in a technical support role in an enterprise environment.
  • Demonstrable understanding of supporting managed Windows clients in a standardized enterprise environment.
  • Some exposure to system administration tasks within a management console.
  • Experience supporting smart phones and tablets in a managed environment.
  • Experience building and configuring user workstations/laptops.
  • Experience performing and supporting software installs using a managed content delivery platform.
  • Scripting experience is a big plus!
  • Driven, self-starter with can-do attitude who constantly works to provide great service

If you are interested in this Desktop Systems Analyst job in Houston, TX then please click APPLY NOW.  If you have questions about the position or would like more information please contact Michelle Land by email at (Email Address Withheld by Request)
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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