Job Summary

Desktop Technician II in Waltham, MA

  • Location:
    Waltham, Massachusetts
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Desktop Technician II in Waltham, MA
Do you have hands on desktop experience?

Do you have a passion to help others with technical support?
Location: Waltham, Massachusetts
Zip/Postal Code: 02451
• High School Diploma
• 2+ years’ experience in desktop support and troubleshooting
• Active Directory experience is preferred
• VPN experience is preferred
• Ticketing system experience is preferred
• Certifications such as A+, Network +, and Security + are preferred but not required
• Provides troubleshooting assistance and ticket resolution for personal computer users
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning
• Resolves issues including contacting and assisting vendors
• Recommends hardware solutions regarding personal computers in assigned areas
• Assists with computer studies, projects, and implementation of policies throughout area of assignment
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
• Experience working with personal computer hardware, software, systems, local area networks and terminology
• Good organizational and problem solving skills. Ability to operate computer peripherals including monitors, printers and scanners
Is this a role you can succeed in? If so, apply today and qualified candidates be on the look out for a 303 area code for an initial phone screen.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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