Job Summary

Director of Telecom Engineering

  • Location:
    Duluth , Georgia
  • Category:
    IT Management
  • Contract Type:
    Direct Hire
  • Job reference:
    US_EN_3_105982_321750

A Director of Telecom Engineering job in Atlanta, GA is available through Modis Engineering and Technology. The Director of Telecom Engineering will be responsible for the engineering, configuration and maintenance of a global multi-cluster Cisco UCCE environment. This position will lead global technical support staff to develop solutions to address the business needs of the organization to drive the evolution and integration with other technologies in support of a omni-channel experience. The successful candidate will be accountable for timely delivery of new services and infrastructure and support of existing infrastructure and services while driving continuous improvement of people, processes, and technology to enable the business to realize scale while improving effectiveness.

Location: Atlanta, GA
Job Type: Permanent/Direct Hire

Director of Telecom Engineering Job responsibilities include:
• Provide leadership for global team of Contact Center/IPT Engineers in support of a large telephony environment.
• Serve as subject matter expert of the company’s telephony engineering and operations environment.
• Lead and develop the team to meet departmental and organizational objectives.
• Create and manages project plans in alignment with departmental and organization strategies.
• Manage team financial reporting in accordance with departmental forecasts.
• Demonstrated project management experience and execution of large complex initiatives.
• Strong vendor management skills with proven ability to deliver projects and support.
• Strong written, oral communication and interpersonal skills, as well as the ability to explain complex concepts in a simple way to a variety of teams.
• Responsibility for driving 24x7 high availability (99.999%) of call center technologies.
• Develop, test, implement, and maintain a disaster recovery plan for telephony solution.
• Ensure all development and implementation activities align with support and operational standards.
• Ensure that each Telephony system is monitored and processes for supporting the systems are well-defined.
• Identify, establish and manage Telephony vendor support relationships where needed.

QUALIFICATIONS:
• Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience. Experience in delivering similar support functions for a Fortune 1000 company.
• Minimum of 5 years managing a high performing IT team in the Telephony/Contact Center space.
3-5 years of experience in telecom and network technologies, ideally including experience in Cisco technologies.
• Minimum 5 years’ experience running a 24x7 operation with uptime and performance requirements.
• Minimum 5 years’ experience with capacity planning, utilization review, performance monitoring, and disaster recovery/business continuity related to call center technologies, networking, and telephony.
• Experience in a multi call center environment supporting 1000+ agents.
• Demonstrated knowledge and expertise with ITIL, ITSM, and other common frameworks associated with managing complex IT environments.
• Strong telephony background with multi-year experience in an IP telephony environment.
• Demonstrated experience in coaching, mentoring, and developing direct reports.
• A self-starter, able to make quick decisions sometimes with little information.
• A positive attitude and the ability to team effectively with other organizations.
• Excellent vendor management and negotiation skills.
• The ability to multitask and handle multiple concurrent priorities.

If you are interested in this Director of Telecom Engineering job in Atlanta, GA then please click APPLY NOW. For other opportunities available at Modis Engineering and Technical go to www.modis.com.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Apply Below

OR

Note: Required fields marked with an asterisk (*).

*
Greeting



*
*
*
*
*
*
Primary Number
*
*
Preferences
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
*
Terms of Use
*

Or

Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement