Job Summary

Electrical Field Service Technician

  • Location:
    Whitsett, North Carolina
  • Job reference:
  • Contract Type:
    Direct Hire

Essential Duties and Responsibilities
The position is critical to the continuing success of our company and will be a primary conduit of information between the customer and the company.  
The position of Electrical Field Service Technician will consist of any or all of the following as well as other duties as needed:
• Build electrical sub-assemblies in preparation for the total assembly of the equipment which may include routing, connecting and terminating wires, connecting electrical components, arranging, securing and labeling wires.
• Loading PLC programs on to the machine and making any necessary software adjustments.
• Electrical upgrade installs, troubleshooting equipment & making appropriate repairs, as well as training customers to maintain a high level of performance.  
• Assist with the teardown and shipment preparation of equipment as well as installation at customer site.
The position requires traveling within the North and South American Continents as well as occasional global trips within our company’s areas of coverage. This job entails 70-85% travel. There will be a training period of 1 to 2 years that includes travel within the USA, and to South America and Germany. The length of the training time will depend on the candidate’s past experience and education.
Qualifications and Duties
To qualify, the successful candidate will need to meet the following requirements:
- Minimum 2 years’ experience as a Field Service Electrical Rep. in a factory automation environment.
- Knowledgeable and firmly grounded in electrical aspects of moving parts machinery.
- Experience and knowledge with packaging machinery is strongly preferred.
- Onsite machine electrical repair, troubleshooting and maintenance services.
- Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
- Willing to work flexible hours, different shift hours and overtime on a short notice.
- Must have and maintain a valid driver’s license and ability to travel (including ability to be approved for a passport, international travel and rental car contracts).
- Establish and maintain a high level of customer satisfaction with machinery, technical support, parts and service.
- Assist other Field Service Engineers as necessary
- Excellent communications skills, both written and verbal.
- Minimum education: 2 year Associate Electrical Degree.
- Bilingual is a plus.
- Basic PC skills / knowledge; Proficient in Microsoft Office applications.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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