Job Summary

Engineer Consultant I

  • Location:
    Richardson, Texas
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Title: Engineer Consultant I
Location: RICHARDSON, TEXAS 75082-3550
Duration: 3 months + possibility of extension
Job Description:
Contractor will help monitor and maintain the specific components of UCRE as they relate to Spark Call
Role & Responsibilities:
• Provides second/third level technical support for voice and video technologies to our client's customers, partners, account teams, and other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required.
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems.
• Submits complete and correct bug reports in area of expertise.
• Interacts across other technical teams and development teams at peer level.
• Acts as a technical expert and provides support on a world-wide basis.
• Generate clear and concise documentation in the form of case notes, technical tips and white papers.
Minimum Qualifications
Minimum 5-8 years’ experience and a combination of designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Voice and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
Knowledge of Protocols – not limited to: VOIP,H.323, SIP, RTP, SRTP
CCIE Voice required
Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)
Basic understanding of Linux and SQL
Desired Skills
CCIE Voice/Collaboration preferred

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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