Job Summary

Enrollment Representative

  • Location:
    Denver, Colorado
  • Job reference:
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire

Hiring for an Enrollment Representative job in Denver Colorado.
Job Description:
• These are enrollment reps but are not enrolling in traditional health plans, they are responsible for enrollment in wellness programs for their members. Example: They have a member with diabetes, this person talks to members and tells them about their insulin education program, dieticians, nurses, etc to give the member a resource.
• They work with 5 illnesses including diabetes, COPD, high blood pressure, and 2 others.
• They work with “complex” care members that visit the ER frequently, etc.
• They also work with pregnant women and younger, healthy people to set short term goals.
• The representatives goal is to enroll members in these wellness programs. Somewhat of a sales type role, without the hard sell.
Attributes they are looking for in candidates:
• Good on the phone/good phone voice
• Bubble, friendly personality
• MUST be able to sit in a chair
• Must be able to build a rapport quickly with their customers, needs to be convincing
• If we have to drag answers out of them, they are not a fit
• Good attendance is extremely important, especially during training.There is a 1,2,3 absenteeism policy during the 30-day training period. The third offense results in terminiation. For the first 90 days, they are also on a 1,2,3 policy. 90+ days is 7,8,9 policy.
Denver During training:
• 1st 2 weeks of training are 8:30-5 PM
• 2nd 2 weeks of training are 11:30-8 PM
Denver After training:
• They work 34 hour weeks for the first 8 months, the call it their 8 month trial
• Schedules:
o They are in Monday-Thursday 3-10 PM
o 2-9 PM on Fridays
o Rotating Saturdays every 3 weeks then they get a day off during the week
• If they are converted at 8 months it goes to 40 hours.
If you are interested in applying for the Enrollment Rep job in Denver CO please apply now!

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