Job Summary

Entry Level Help Desk Analyst

  • Location:
    Langhorne , Pennsylvania
  • Salary:
    $13.00/Year
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_20794_56713211

Are you looking to enter into the IT field and support the end user community with all of their IT needs?  This is the job for you!  Apply today for a fast paced environment with lots of room to grow.
 
 
Location: Langhorne, PA
Type: 3-6 Month Contract to hire
 
JOB SUMMARY:
Investigates, diagnoses, and resolves technical and customer service related questions by performing the following duties:
 
MAJOR DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
1. Responds to calls from end users having issues with software, hardware, and peripheral devices.
2. Answers questions related to the general usage of the technology in question.
3. Utilizes general troubleshooting techniques and knowledge bases provided in order to diagnose and resolve end user issues.
4. Exhausts all diagnostic procedures provided in order to find a resolution for the end user. Seeks the advice of peers and supervision when an issue goes beyond the scope of material provided.
5. Contributes to overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other analysts, when needed.
6. Escalates unresolved issues to supervision or the proper client-side authority, as necessary.
7. Handles special case scenarios when assigned by supervision.
8. Ensures that all issues are documented properly using the call tracking database provided for the account.
 
SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
TECHNICIAL PROFICENCIES
A+, Net+ and Microsoft Certified professional (MCP) certifications are a plus.
 
LANGUAGE SKILLS
Ability to read, analyze, and interpret professional journal, technical procedures, or diagrams. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
 
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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