Job Summary

Entry-Level IT Support

  • Location:
    Dallas, Texas
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

An Entry-Level IT Support job in Dallas, TX is available courtesy of Modis. You must have a minimum of one-year experience in an IT support role. This is a contract to hire opportunity with an excellent company! In this role you will provide technical customer support by phone and email. The duties include: troubleshooting and solving issues of diverse scope related to the system, and multiple operating systems (Windows, iOS, Chrome and Mac) and networks. The salary range for this position is between $17.00 and $18.00 per hour.

The Entry-Level IT Support job responsibilities include:
- Provide first-level technical support for the program (via phone, email and web)
- Respond to, and resolve, technical end-user service and support incidents and requests primarily surrounding connectivity, login and password resets
- Resolve first-level issues while escalating complex and/or high priority problems to the appropriate support groups for resolution
- Maintain high level of customer satisfaction
- Compose clear and concise issue/problem documentation with all required data
- Communicate with customers at all levels of technical and non-technical skill sets
- Meet monthly department goals for contacts-per-day, quality, knowledge and customer satisfaction

- Working knowledge of Windows operating systems
- Familiarity with MAC, iOS and Chrome operating system
- Basic office skills (Word, Outlook, Excel, general database)
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Solid analytical/cognitive skills and exceptional ability to troubleshoot complex and technical problems
- Sound understanding of customer support, operations, and processes
- Proven customer service management skills
- Exceptional written & verbal communication

If you are interested in this contract to hire Entry-Level IT Support role job in Dallas, TX then please click APPLY NOW. For other opportunities available at Modis go to
If you have questions about the position please contact Dustin Jarvis at (469) 287-0619 or

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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