Job Summary

FIELD SUPPORT TECHNICIAN JOB IN MAPLETON, ILLINOIS

  • Location:
    Mapleton, Illinois
  • Job reference:
    US_EN_6_21701_60284965
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

FIELD SUPPORT TECHNICIAN JOB IN MAPLETON, ILLINOIS
 
A top multinational IT Service Provider is looking to fill a Field Support Technician job at their Mapleton, Illinois location.
 
Location: Mapleton, Illinois
Zip Code: 61547
 
MAIN REQUIREMENTS
• High School Diploma or GED
• 3+ years’ Experience in Desktop Support
• Experience supporting upper level management and providing white glove support
• Experience with Active Directory and VPN is preferred
 
MAIN RESPONSIBILITIES
• Provides complex troubleshooting assistance and ticket resolution for computer users
• Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors
• Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in purchasing necessary equipment
• Provides expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment Supports personal computer changes and problem resolutions
• Ability to review projects to make sure we build a plan to support the required vendor licensing model
• Be able to help the Project Mangers to build project documents for desktop projects, support complex engineering applications
• Also need skills and experience in the tools used to manage the software and hardware on the account
 
Is this job tailored just for you?  Our client is ready to begin interviewing for this Field Support Technician job in Mapleton, Illinois, so please upload your most recent resume and apply today!
 
 
 
 


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