Job Summary

Field Technician-Greensboro, NC

  • Location:
    Greensboro, North Carolina
  • Job reference:
    US_EN_6_21701_59604546
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Interested in working in a Field Technician position in Greensboro, NC with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
 
RESPONSIBILITIES AND DUTIES INCLUDE:
 
• Project in application support can be considered as the phase after application is live on production.
• The main purpose of the hyper period is to closely monitor customer service, data Integrity and the smooth functioning of the implemented application.
• The thumb rule is that when Project support ends, the system is stable and can be release to more end users with the usual support activities continuing.
• Most of the people in the industry have a misconception that Project includes only training.
• However, it provides end user with all type of support which is critical after Go-live.
• Some of tasks that come under Project support are as listed below:
• Technical support
• On-site training
• Handling issues and queries
• Escalation plan
• Ensuring smooth handover
• Technical Support: An important objective of Project support, this includes resolving technical queries of the end user working on the application and any bugs and fixes. This allows the application to stabilize and work efficiently in the new IT environment among other systems. This also takes care of the data integration taking place with various other existing systems.
 
REQUIREMENTS:
 
• High School Diploma or greater
• Experience Level: 3 + years is preferred
• Experience with Active Directory is preferred
• Experience with VPN is preferred
• Knowledgeable with the Remedy Ticketing System is a big plus
• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem solving skills.
• Good communication skills
• Good time management and organizational skills
• The position needs an experience technician who will work with personal computer hardware, software, systems, local area networks and terminology.
• The technician will need good organizational and problem solving skills and great customer service orientation.
• Knowledgeable with the Remedy Ticketing System is a big plus.
 
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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