Job Summary

Field Technician - Job - Menomonee Falls, WI

  • Location:
    Butler, Wisconsin
  • Job reference:
    US_EN_6_21701_59624120
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis Staffing Agency is currently searching for qualified candidates to fill a Field Technician role with a Fortune 200 company. This is a 6-12 month contract-to-hire position located in Menomonee Falls, WI.
 
Job Description:


  • Support computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Provide insightful advice and friendly, hands-on technical support to customers in need.
  • Diagnose issues on the spot, explaining situations with patience and empathy.
  • Offer solutions to quickly get customers up and running again after identifying the problem
  • Stay conscious of their time demands as well as your own.
  • Fulfill service commitments with style, speed and skill.
  • Earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training
  • Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment.
  • Respond to non-routine customer calls, email, walk-in and web inquires providing a single point of contact for reporting problems, making inquiries and obtaining guidance about any or all services provided by the service center

 
Requirements:

  • Must be a seasoned and experienced technician who will work with personal computer hardware, software, systems, local area networks and terminology.
  • Strong organizational, problem solving skills and ability to operate computer peripherals including monitors, printers, scanners and iPhones
  • Strong customer service skills
  • Ability to work independently with minimum supervision Composure Customer Focus Functional/Technical Skills Informing Learning on the Fly Listening Problem Solving Strong people skills Timely Decision Making Time Management Ability to adhere to a schedule of customer appointments.
  • Knowledgeable with the Remedy & Snow Ticketing System is a big plus

 
If you believe that you would be a good fit for this position, please apply to the Field Technician job in Menomonee Falls, WI.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement