Job Summary

Field Technician-Richmond, VA

  • Location:
    Richmond, Virginia
  • Job reference:
    US_EN_6_21701_58280901
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Interested in working in a Field Technician position in Richmond, VA with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
 
RESPONSIBILITIES AND DUTIES INCLUDE:
 
• This position is being setup to enhance the customer experience, and increase overall productivity by solving customer issues on the sport
• The position supports computer users with installation of basic hardware/software and networking components to meet personal computer needs
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
• The position needs an experience technician who will work with personal computer hardware, software, systems, local area networks and terminology
• The technician will need good organizational and problem solving skills and great customer service orientation, to be able to engage customers on the daily and have them leave IT Express with a positive experience
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
• Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
 
REQUIREMENTS:
 
• Bachelor’s Degree or equivalent experience
• Experience Level: 3 to 5 years is preferred
• Experience with Active Directory is preferred
• Experience with VPN is preferred
• Knowledgeable with the Remedy Ticketing System is a big plus
• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem solving skills.
• Good communication skills
• Good time management and organizational skills
 
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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