Job Summary

Fraud Prevention Services needed in Pittsburgh, PA

  • Location:
    Pittsburgh , Pennsylvania
  • Category:
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Fraud Prevention Representative needed in Pittsburgh, PA
Fraud Prevention Services Inbound Fraud Detection and Support
Location: 225 W Station Square Dr, Suite 300, Pittsburgh, PA, 15219-1122, USA
Shift: Wednesday - Sunday; 3PM - Midnight
Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers. Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims. Representatives will interface with multiple financial institutions and card holders for multiple financial institutions to service all customer needs in regards to fraud and dispute issues.
Job Responsibilities:

  • Working directly with card holders to resolve customer service issues or fraudulent/unauthorized
  • activities.
  • Analyzing card holder account transactions to identify abnormal activity that may be fraudulent, violate
  • the terms of the merchant /card holder agreement, or indicate a potential credit risk.
  • Contacting card holders to validate the authenticity of charges.
  • Works to prevent loss once abnormal activity or unauthorized use has been determined
  • Our Fraud department operates from 24 hours a day, 7 days a week, including holidays. Representatives will work set schedules, to include Saturday and Sunday.

Basic Qualifications
- High school diploma or equivalent
- One to three years of clerical or related work experience
Preferred Skills/Experience
- Well-developed ability to identify and interpret data and resolve exceptions
- Ability to work with unwritten but generally understood instructions
- Excellent verbal and written communication skills
- Proficient computer skills, especially Microsoft Office applications
If you are interested in this Fraud Prevention Services position needed in Pittsburgh, PA please click on APPLY NOW.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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