Job Summary

Genesys Engineer job Pleasanton (101435)

  • Location:
    Walnut Creek, California
  • Job reference:
  • Category:
    IP Telephony
  • Contract Type:

Are you interested in working for the #1 Healthcare company in America?
Are you authorized to work in the U.S. without sponsorship?  (
We are unable to work C2C all employees must work W2).
We are currently recruiting for a Call Center Technology Engineer to liaise between Vendors, Senior Management, and pertinent call center employees.  Most of the work will involve completion of Work Orders, Resolution of Incidents, working with the business on detailing Change Requests, use of applications, identifying and troubleshooting issues.
Most importantly we are looking for someone who can communicate updates to business & vendors and IT Leaders.
Required Skills
• Cisco IPC configuration/administration.
• Genesys CME configuration, including Routing, DNs, Agents, Reporting
• Genesys CC Pulse configuration.
• Genesys Interactive Insights reporting.
• NICE Quality Management operation.
• Aspect eWorkforce Management operation.
• Minimum four (4) years’ experience in network/telephony system and user support.
• Minimum two (2) years in a leadership role working with IT or operational teams
• Minimum ten (10) years IT experience in a support or operations environment.
• Bachelor's degree in Computer Science preferred,
Duration: 2 years
Hours: M-F 8-5/7-4 standard hours.  Possibly some off hour availability but not often.
Location: Pleasanton – can work remote occasionally but will need to be onsite more often than not.  
Rate: $70 an hour based on experience
If you feel that you are a great match for this opportunity, please apply directly or feel free to contact Bryan at 303-474-2071.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

Apply Below


Note: Required fields marked with an asterisk (*).


Primary Number
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
Terms of Use


Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement