Job Summary

Genesys Network Architect (101435)

  • Location:
    Pleasanton, California
  • Job reference:
    US_EN_6_33209_60257372
  • Contract Type:
    Contract/Temporary

Are you interested in working for the #1 Healthcare company in America?
Are you authorized to work in the U.S. without sponsorship?  (We are unable to work C2C all employees must work W2).THIS IS A CONTRACT OPPORTUNITY
 
Genesys Network Architect job in Pleasanton, CA
 
We are currently recruiting for a Call Center Technology Engineer to liaise between Vendors, Senior Management, and pertinent call center employees.  Most of the work will involve completion of Work Orders, Resolution of Incidents, working with the business on detailing Change Requests, use of applications, identifying and troubleshooting issues.
Most importantly we are looking for someone who can communicate updates to business & vendors and IT Leaders.
 
Required Skills
• Cisco IPC configuration/administration.
• Genesys CME configuration, including Routing, DNs, Agents, Reporting
• Genesys CC Pulse configuration.
• Genesys Interactive Insights reporting.
• NICE Quality Management operation.
• Aspect eWorkforce Management operation.
• Minimum four (4) years’ experience in network/telephony system and user support.
• Minimum two (2) years in a leadership role working with IT or operational teams
• Minimum ten (10) years IT experience in a support or operations environment.
• Bachelor's degree in Computer Science preferred,
 
Hours: M-F 8-5/7-4 standard hours.  Possibly some off hour availability but not often.
Location: Pleasanton – can work remote occasionally but will need to be onsite more often than not.  
Rate: $70 an hour based on experience
 
If you feel that you are a great match for this opportunity, please apply directly or feel free to contact Josh at 303-222-2461.
 
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."
 
 
 


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