Job Summary

Health CSR Position in St. Louis, MO

  • Location:
    Saint Louis, Missouri
  • Job reference:
    US_EN_6_33209_59871578
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Now available in St. Louis, MO is a Health CSR Position with a fortune 100 company and one of the largest for - profit managed health care companies in the US!
 
Job Overview:
Location: St. Louis, MO
Hours: M - F 8:30 - 5 (Training) and a normal schedule of 3 - 10 M-Th and 2-9 Fridays and rotating Saturdays
Duration: 8 + Months Contract
Pay: TBD
 
Job Responsibilities:
 
Responsible for providing initial contact between distinct Care Management programs and specific identified members
Handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features
Gathers and records appropriate member information in accordance with policies and procedures via telephone
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services
Records call details and utilize call scripts as needed based on client requirements
Initiates referrals and manages consults from clinicians for participants registered in Care Management
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources
Contacts physician offices to obtain demographic information or related data as needed



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