Job Summary

Health Program Representative

  • Location:
    Saint Louis, Missouri
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Hiring for a call center Health Program Representative job in St.Louis Missouri.
Job Description:

  • 8-month Contract to Hire with possibility with possibility for extension based on performance and fit
  • Hours: 2nd Shift: M-Thur 3-10pm, and 2-9pm Fridays and a rotating Saturday
  • St. Louis MO 63103
  • Call Center Environment
  • Responsible for providing initial contact between distinct Care Management programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features

Primary duties may include, but are not limited to:

  • Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements.
  • Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.
  • Requires HS diploma or the equivalent; 6 months experience in a tele sales or customer service demonstrating ability to influence customers/ members; or any combination of education and experience, which would provide an equivalent background.
  • Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
  • Knowledge of company products, services and benefits preferred.

If you are interested in applying for this call center Health Program Representative job in St.Louis Missouri please apply now!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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