Job Summary

Hel Desk Analyst Job in Louisville, KY

  • Location:
    Louisville, Kentucky
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Modis is looking to fill a Help Desk Analyst position in  Louisville, KY with a large insurance and investments company! Our client is looking for an individual with 2 or more years' experience working in service desk roles, troubleshooting Microsoft Office and VPN related issues. This individual should have strong customer service skills and be able to successfully resolve employees' technical issues over the phone and email. Experience with Active Directory is a strong plus as well.
Please see the full job description below for further details!
Job Description
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.Operates in a specified Senior Analyst role, within the Global Service Desk.Supports end users, diagnose report and resolve application problems.

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
  • Participates in projects as assigned.

More Information:

  • Level 1 service desk analyst role, troubleshooting
  • Microsoft Office Suite
  • Customer service oriented
  • Call center experience; Accustomed to call center metrics
  • Will be taking 40-50 calls a day
  • VPN troubleshooting
  • Active directory understanding
  • Must be reliable – show up on time and every day
  • Two-week training
  • 2+ years of experience preferred
  • Shifts will be 9:00-6:00, or 12:00-9:00

If you are interested in hearing more about this opportunity, please apply online today at the Modis website and someone will be in contact with you!

Apply Below!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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