Job Summary

Help Desk Analyst Job in Northern Houston, TX

  • Location:
    Spring , Texas
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Help Desk Analyst – North Houston, TX
Healthcare organization with operations throughout US looking for qualified, help desk analysts to join large service team. The right candidate for this position is open minded and willing to work directly with all types of clients/internal staff, ranging from technical to the non-technical. Must love a challenge and constantly be looking for ways to improve themselves and the company.
• Act as level two support for all user calls, including those regarding all supported network, PC and software applications.
• Provide quality IT support for all locations, acting as the liaison between IT and all users- be the user advocate within the IT organization.
• Responsible for receiving, resolving, and referring hardware and software trouble calls
• Log calls into tracking system
• Ensure timely closure of tickets opened
• Monitor own calls to ensure quality of service, carry out appropriate follow up
• Communicate changes/events to all users, such as planned network maintenance
• Assist in the maintenance of the Help Desk handbook and documentation
• 100% phone/remote support
• 3-5 years of technical support experience preferably in a call center environment
• Experience with Active Directory Administration (GPO) required
• Experience with Citrix required
• Ticketing System experience (Heat, Remedy, ServiceNow, etc.)
• Experience with Remote support tools (Teamviewer, LogmeIn, Remote Desktop, etc.)
• Experience supporting custom applications highly desired
• Great communication both written and verbal
• Open to working night/weekend shifts and on call as needed
Qualified candidates submit your resume now for the Help Desk Analyst job in North Houston, TX.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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