Job Summary

Help Desk Analyst

  • Location:
    Strongsville, Ohio
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Help Desk Analyst job in Strongsville, OH is available through Modis Engineering. Qualified candidates will have 2+ years of experience in Tech Support in a call center environment. The Help Desk Analyst must have knowledge of computers and computer network terms such as wired and wireless networks. The Help Desk will provide customer support for software, hardware, Windows, computer peripherals, and basic networking.

This is a full-time long-term contract position with a growing IT company dedicated to servicing client needs and providing a competitive advantage.

Help Desk job responsibilities include:

• Provide phone coverage for 30-40 calls per day, respond to customer questions or concerns, and connect to customer computers using remote support tools
• Resolve hardware and software customer issues
• Build or configure computers
• Support inventory control and aid in resolving order, shipping, or receiving customer issues related to computer equipment
• Update internal records in an efficient, effective and timely fashion

• Associate or Bachelor degree in Computer Science or Information Technology OR related equivalent work experience
• Two plus years of experience using MS Office Suite, focused on Word and Excel
• Two plus years working with MS Operating Systems including Windows 7 and XP
• One year providing customer service support in a call center environment
• Working knowledge of computer hardware and computer networking terms and support
• A+, Network+, and Microsoft certifications are a plus
• Analytical abilities and technical skills to isolate problems and offer solutions
• Communication skills, organization, and excellent customer service
• Physically possess the ability to lift up to 40 pounds

Interview Process: Candidate will be required to pass a background check and hair follicle drug screen.

If you are interested in this contract Help Desk Analyst job opportunity in Strongsville, OH then please click APPLY NOW. For other opportunities available at Modis Engineering go to If you have questions about the position please contact Laura Sanchez at 216-328-5249 or

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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