Job Summary

Help Desk Analyst

  • Location:
    Cleveland , Ohio
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Position:   Help Desk Analyst Tier II Job in Cleveland, OH
Location:  Cleveland, Ohio
Duration:  3 month contract
Modis, a leader in the IT staffing industry, is working with a client to fill a Help Desk Tier II job in Cleveland, Ohio within their technology-focused, forward-thinking organization.
Position Description:

  • Our client, a leading local employer, is seeking a Help Desk Tier II professional to deliver quality support to internal users within a high call volume help desk environment.


  • Respond to incoming requests via supported channels such as phone, email, and ticketing system, and document all work accordingly.


  • Experience with Active Directory DNS/DHCP
  • Experience with IDM/web-based identity management tools.
  • Experience support VPN connections and VPN tokens.
  • Experience supporting mobile applications within a variety of mobile devices including Blackberry, Android, Windows, iPhone, etc.
  • Experience supporting software and application installations.
  • Experience supporting Office 365.
  • Experience in a high call volume support environment.

Special Requirements/ Certifications:

  • Have strong knowledge of key IT equipment , software and infrastructure
  • Understands Active Directory, DNS/DHCP
  • Strong familiarity with IDM/Web based Identity management tools
  • Excellent verbal communication skills
  • Excellent troubleshooting skills
  • Strong process skills and knowledge
  • Experienced with LAN/WAN environments of an enterprise nature
  • Works well independently and in team situations

If you are interested in working with this leading employer as a Help Desk Analyst Tier II Job in Cleveland, Ohio, please apply directly at

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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