Job Summary

Help Desk Analyst

  • Location:
    Spring , Texas
  • Salary:
    $22.00/Hour
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_17413_58187399

Help Desk Analyst
 
Fortune 100 Healthcare organization with operations throughout US is looking for qualified, help desk analysts to join large service team located in The Woodlands. Contract opportunity with the ability to go perm!
 
Only apply if you meet the following:


  • Available to work an 8-hr. shift that will fall between 8:00 AM and 9:00 PM (M-F)
  • Additional job opening for a part time person (Saturday/Sunday 8:00 AM to 5:00PM)
  • Previous helpdesk work experience in a fast paced, enterprise environment
  • Solid work tenure is a must!
  • Will commute to The Woodlands, TX

 
The right candidate for this position is someone who enjoys working on a team, supporting users via phone/remote support for issues relating to hardware and software, and has exceptional customer service. Must love a challenge and constantly be looking for ways to improve themselves and the company.
 
Responsibilities

  • This is 100% phone/remote desktop support
  • Act as level one and level two support for all user calls, including those regarding all supported network, PC and software applications.
  • Provide quality IT support for all locations, acting as the liaison between IT and all users- be the user advocate within the IT organization.
  • Log calls into tracking system
  • Ensure timely closure of tickets opened
  • Monitor own calls to ensure quality of service, carry out appropriate follow up
  • Assist in the maintenance of the Help Desk handbook and documentation

 
Skills

  • Strong troubleshooting experience in Windows, MS Office (especially Exchange) and Citrix experience required. Active Directory administration is a plus!
  • Working knowledge of a wide variety of software, hardware and PC operating systems.
  • Excellent Customer Service with strong phone and verbal communication skills along with active listening
  • Must be able to manage hot issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
  • Must possess the ability and desire to enhance the technical expertise of peers via individual or group communication, and development of knowledgebase articles.
  • Must fit well with a highly collaborative engineering team with a broad range of responsibilities.

 
Qualified Candidates should apply AND contact Michelle. Land @ Modis
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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