Job Summary

Help Desk EnData Center Engineer Job in Rochester NYgineer Job in Rochester NY

  • Location:
    Rochester , New York
  • Category:
    Data Networking
  • Contract Type:
    Direct Hire
  • Job reference:
    US_EN_6_20805_58665666

Data Center Engineer Job in Rochester NY:
Direct Hire
The Data Center Engineer will monitor, maintain and execute tasks to established policies and procedures.  S/he will ensure that monitoring tool alerts are responded to in a timely manner, proper support personnel are contacted, and appropriate escalations are done as needed.  The main Responsibilities of the Data Center Engineer will be focused around troubleshooting and resolving complex issues with servers and desktop applications, hardware, and operating systems.  S/he will also provide second level server systems administration triage for Windows environments.
 
Responsibilities of the Data Center Engineer Job in Rochester NY:
• Monitor Mainframe batch processing, be able to recognize failures, follow ABEND procedures. Able to add/delete jobs to schedule under direction of production control.
• Monitor Solar Winds; follow operations procedure for notifying support personnel of alarms. Be able to determine which group to call for problem resolution.
• Complete Call Logging Tickets (HEAT) with detailed information of any monitoring alarms, job failures, equipment problems, and ACTION calls. Respond to and update Call Logging Tickets in accordance with departmental procedures.
• Assist in providing onsite support for device troubleshooting to include power cycles/reboots, and drive replacements following Data Center Procedures.
• Complete AMBER light check of all servers in the Data Center, updating spreadsheet, and sending appropriate notifications to server owners.
• Monitor Internal, External cameras to maintain security of the Facility. Understand and enforce Data Center Access Policies.
• Create new policies and procedures as needed, seek approval from Analyst Lead and the Data Center manager, make sure the procedure is tested and that everyone understands it and knows it exists.
• Review all Policies and Procedures every 6 months with the Analyst Lead, updating as needed.
• Perform Data Center Walk through to check for any abnormal conditions, amber lights on servers.
• Provide on call support for Operations.
• Assist with advanced troubleshooting and resolution for technical issues related to computing hardware, operating system, application software, server, email, networking, backup utilities, antivirus, whole disk encryption and remote access.
• Performs independent analysis and reasoning with attention to detail.
• UNIX, Red Hat, and Windows Systems Administration for server environment.
• Advanced troubleshooting skills utilizing remote connectivity tools.
• Successful completion of Service Desk related project and task assignments.
 
Qualifications of the Data Center Engineer Job in Rochester NY:
Associates Degree and 2-3 years of related experience; a working knowledge of computer operations, or an equivalent combination of education and experience.
 
Preferred Qualifications of the Data Center Engineer Job in Rochester NY:
Bachelor’s degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering.
 
Required Skills of the Data Center Engineer Job in Rochester NY:
• Advanced analytical skills for problem solving and troubleshooting.
• Ensures customer satisfaction and appropriate follow-through in all interactions.
• Strong familiarity with University IT Incident Management procedures
• Excellent verbal and written communication skills
• Engages in continuous learning for potential growth to higher positions.
• Suggest solutions to reduce waste or inefficiencies in operations.
• Ensures all communications are clear, concise and understood by others.
• Creates an environment that is open to different perspectives.
• Fosters a team working environment, proactively mentors peers as needed.
• Exhibits flexibility to change.
• Understands and models organizational mission, vision and values.
• Demonstrates an ability to re-prioritize projects for self and others as unplanned events occur to ensure immediate tasks are larger department goals is ultimately met.
• Strong analytical mindset, able to break down a problem and determine the Root Cause.
• Sense of urgency, ability to work under pressure and handle multiple priorities.
• Willingly shares expert experience and knowledge with level 1 team
• Strong adaptability, able to become an “expert” in an application or issue in a short amount of time.
• Ensures team and department operates within regulatory guidelines and/or standards.
 
For more information about the Data Center Engineer Job in Rochester NY please apply directly to this posting.
 
 


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