Job Summary

Help Desk I

  • Location:
    North Hollywood, California
  • Salary:
    18 $ - 20 $ / Hour
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.
Position: Help Desk I
6 Month Contract to Hire
Pay: $18-$20/hr
Location: North Hollywood, CA
Modis Burbank is looking for a Help Desk I professional, to assist a great client in a time of need. This would be a great opportunity for someone looking to gain some experience and there is a chance this would turn into something more long term.
Essential Job Duties:

  • Provides excellent customer service at all times to internal and external customers and users.
  • Works with our Support team as appropriate to determine and resolve IT issues within the
  • organization.
  • Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated
  • terminal servers, file servers, email servers, application servers, and administrative systems.
  • Interfaces with multiple departments. Establishes effective business relationships with all levels
  • of management and staff.
  • Instructs end-users on the use of personal computer hardware and software and the use of the
  • business system software.
  • Additional responsibilities assigned as necessary
  • Troubleshooting and resolution will include software, hardware and communications issues
  • related to a variety of workstation applications, including Microsoft Office. You may also be
  • asked to perform new assignments as delegated by the Team lead, Supervisor, Service Desk
  • Manager or Program Manager.
  • Provide support to our end-users by maintaining, troubleshooting and repairing computer
  • systems, hardware, and computer peripherals.
  • Provide prompt technical support to program staff and volunteers on staff, responding
  • to user questions received by telephone, email and in person.
  • Maintain working knowledge of the systems.
  • Work with supervisor and program staff to identify and implement program and indicator
  • updates.
  • Experience working with multi-tiered ticket handling/resolution systems
  • Provide tier 1 and tier 2 IT support
  • Ability to display tact and good judgment in dealing with varying situations
  • Good communication and interpersonal skills
  • Provide telephone, face-to-face and online support to customers
  • Connect users to networks and provide initial training in facilities and applications
  • Ability to communicate technical information to nontechnical personnel.
  • Provision and maintain phones and users in VoIP system
  • Manage and monitor internal assets to ensure accurate inventory records
  • Configure and relocates computer equipment as required.
  • Must be able to work independently and in a group setting

If interested please apply immediately or call directly at 818-531-3412.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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