Job Summary

Help Desk Representative- Rochester, NY

  • Location:
    Rochester, New York
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Job Description:
Provide first and second level support for large customer base whose business functions rely primarily on computer-based technologies. Maintain expertise in current desktop and network technologies, as well as wide range of systems, 200 applications, and customized needs in support of Medical Center, research and academic initiatives.

  • Ideal candidates will have a desire to work in a fast-paced, evolving IT healthcare support environment, with much opportunity for career advancement.
  • Associate’s degree in related technical discipline and 3-4 years’ experience, or equivalent combination of experience...Technical certifications a plus.
  • Prior Help Desk experience required.
  • Advanced level of PC and Windows expertise and understanding (2-3 years hands on experience) particularly Microsoft Office suite of products and/or advanced level of expertise
  • Intermediate understanding of LAN/WAN technologies.
  • Exceptional customer service skills
  • Advanced problem solving techniques including ability to troubleshoot without remote access to customer’s PC.
  • Mac operating system knowledge preferred but not required.
  • Utilizing tools such as remote control software, Microsoft Active Directory, VMWare, Microsoft Remote Desktop Protocol and Exchange System Manager and will be responsible for management of domain and email account provisioning/home and share drive access.
  • Provide analysis, troubleshooting, implementation and technical support in a Healthcare environment for staff, physicians, nurses, residents, researchers, etc


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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