Job Summary

Help Desk Support Analyst

  • Location:
    Louisville , Kentucky
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_20791_59592354

Modis is looking for a Help Desk Support candidates for a contract job in Louisville, KY 42202. The Help Desk/Desktop Support role will be part of team supporting users across North America.   An ideal candidate will have solid experience and familiarity with MS Office and Outlook 2007/2010/2013 and know how to diagnose connectivity & server issues.  If you are looking to be part of a Help Desk team that is  a fun (yes, fun) friendly, provides excellent  professional training and promotes from within, please take a look below.
 
HELP DESK SUPPORT DUTIES WILL INCLUDE (but not limited to):
 


  • Supports users in diagnosing, reporting and resolving or correcting hardware and software problems.
  • Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Route calls to appropriate support teams as per described troubleshooting steps.
  • Monitor and escalate issues until resolution closure or the appropriate group has accepted.

 
REQUIRED (MUST HAVES) SKILLS AND EXPERIENCE:

  • Know how the ticketing process works, perform escalation if need be.
  • Know and comfortable with MS Office and Outlook products.
  • Trouble shooting internet connectivity
  • Working with Active Directory
  • Comfortable working in an environment that is metric driven (# of calls logged, tickets resolved, talk time, etc.).   
  • Must have excellent verbal and written communication skills.
  • Ability to show up on time and have positive attitude.

 
PREFERRED CANDIDATES WILL HAVE:

  • Bachelor’s degree in computer science or equivalent is desired.   
  • Experience with VPN, modems, routers, encryption software
  • Familiarity with Remote Access tools.

 
We will be setting up interviews next and to be considered immediately, please apply below.  
 
 
 
 
 
 
 
 
 
 
 
 

 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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